This policy describes how TopVend Snacks Ltd. ("we," "our," or "us") collects, uses and protects information when you interact with our vending machines, website or services. By using our services, you agree to the collection and use of information in accordance with this policy.
Information We Collect
Personal Information
When you contact us or use our services, we may collect personal information such as your name, email address, phone number, company name, and business address.
Transaction Data
Our vending machines may collect transaction information including payment method, purchase time, and location for operational and analytical purposes.
Usage Information
We collect information about how our vending machines are used, including frequency of use, popular products, and technical performance data.
How We Use Your Information
Service Provision
We use your information to provide and maintain our vending machine services, process transactions, and manage our business relationship with you.
Communication
We may use your contact information to respond to inquiries, provide customer support, and send important service updates.
Business Improvement
We analyze usage data to improve our services, optimize machine placement, and enhance user experience.
Legal Compliance
We may use your information to comply with applicable laws, regulations, and legal processes.
Information Sharing and Disclosure
Service Providers
We may share information with trusted third-party service providers who assist us in operating our business, such as payment processors and maintenance contractors.
Business Partners
We may share aggregated, non-personally identifiable information with our business partners and location hosts for business analysis purposes.
Legal Requirements
We may disclose information when required by law, court order, or to protect our rights, property, or safety, or that of our users or others.
Business Transfers
In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the business transaction.
Data Security
Security Measures
We implement appropriate technical and organizational security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.
Payment Security
All payment transactions are processed using industry-standard encryption and security protocols. We do not store credit card information on our systems.
Data Retention
We retain personal information only for as long as necessary to fulfill the purposes outlined in this policy or as required by law.
Your rights
- Access and review your personal information
- Request correction of inaccurate information
- Request deletion of your personal information
- Opt out of marketing communications
Third-party links
Our website may contain links to third-party websites. We are not responsible for the privacy practices of these external sites and encourage you to review their policies.
Policy updates
We may update this policy periodically. We will post any material changes on this page with an updated effective date.
Contact
Questions about this policy can go to [email protected] or 604-305-5581.